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"Analysis of a train-operating company's customer service system during ..."

Ben Clegg et al. (2018)

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DOI: 10.1016/J.JRTPM.2017.12.002

access: closed

type: Journal Article

metadata version: 2020-02-25

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Ben Clegg, Richard Orme, Chris Owen, Pavel Albores:
Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development. J. Rail Transp. Plan. Manag. 8(1): 56-77 (2018)

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