"The effect of standardization and customization on service satisfaction."

Guangping Wang et al. (2010)

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DOI: 10.1007/S12927-010-0001-3

access: closed

type: Journal Article

metadata version: 2020-05-15

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Guangping Wang, Jianling Wang, Xiaoqin Ma, Robin G. Qiu:
The effect of standardization and customization on service satisfaction. J. Serv. Sci. Res. 2(1): 1-23 (2010)

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