"Constructing service sabotage management grid: An effective tool to reduce ..."

Yuntsan Lin (2017)

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DOI: 10.1007/S12927-017-0005-3

access: closed

type: Journal Article

metadata version: 2020-04-25

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Yuntsan Lin:
Constructing service sabotage management grid: An effective tool to reduce service sabotage behavior in service industry. J. Serv. Sci. Res. 9(1): 73-90 (2017)

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