"Extending the IT service quality measurement framework through a ..."

Marion Lepmets et al. (2012)

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DOI: 10.1007/S12927-012-0001-6

access: closed

type: Journal Article

metadata version: 2020-04-25

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  - https://dblp.org/rec/journals/jossr/LepmetsCGR12
Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras:
Extending the IT service quality measurement framework through a systematic literature review. J. Serv. Sci. Res. 4(1): 7-47 (2012)

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