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"Inter-customer helping during service failures: The mediating role of ..."

Seo Young Kim (2017)

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DOI: 10.1007/S12927-017-0004-4

access: closed

type: Journal Article

metadata version: 2020-04-25

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  dblp key:
  - journals/jossr/Kim17
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  - https://dblp.org/rec/journals/jossr/Kim17
Seo Young Kim:
Inter-customer helping during service failures: The mediating role of disappointment. J. Serv. Sci. Res. 9(1): 61-71 (2017)

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