"Negative word of mouth intentions during self-service technology failures: ..."

Seo Young Kim (2016)

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DOI: 10.1007/S12927-016-0002-Y

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type: Journal Article

metadata version: 2020-04-25

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Seo Young Kim:
Negative word of mouth intentions during self-service technology failures: The mediating role of regret. J. Serv. Sci. Res. 8(1): 41-55 (2016)

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