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"BHive: A reference framework for business-driven service design and ..."
G. R. Gangadharan, Paul Oude Luttighuis (2010)
- G. R. Gangadharan, Paul Oude Luttighuis:
BHive: A reference framework for business-driven service design and management. J. Serv. Sci. Res. 2(1): 81-110 (2010)
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