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"Assisted vs. self-checkout in retail: An empirical analysis of the impact ..."
Marlene Amorim et al. (2016)
- Marlene Amorim
, Alejandro Lago, Philip Moscoso, Eduardo Prieto:
Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse. J. Serv. Sci. Res. 8(1): 1-39 (2016)
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