"The impact of chatbot conversational skill on engagement and perceived ..."

Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney (2020)

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DOI: 10.1080/07421222.2020.1790204

access: closed

type: Journal Article

metadata version: 2022-06-23

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Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney:
The impact of chatbot conversational skill on engagement and perceived humanness. J. Manag. Inf. Syst. 37(3): 875-900 (2020)

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