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"Impact of Formal Controls on Client Satisfaction and Profitability in ..."
Nishtha Langer, Deepa Mani (2018)
- Nishtha Langer, Deepa Mani:
Impact of Formal Controls on Client Satisfaction and Profitability in Strategic Outsourcing Contracts. J. Manag. Inf. Syst. 35(4): 998-1030 (2018)
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