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"Whose and What Social Media Complaints Have Happier Resolutions? Evidence ..."

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann (2017)

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DOI: 10.1080/07421222.2017.1334465

access: closed

type: Journal Article

metadata version: 2022-06-10

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Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter. J. Manag. Inf. Syst. 34(2): 314-340 (2017)

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