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"Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure ..."
Alexander Benlian, Marios Koufaris, Thomas Hess (2012)
- Alexander Benlian
, Marios Koufaris, Thomas Hess
:
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance. J. Manag. Inf. Syst. 28(3): 85-126 (2012)
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