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"The application of knowledge management in call centres."

S. C. Lenny Koh et al. (2005)

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DOI: 10.1108/13673270510610332

access: closed

type: Journal Article

metadata version: 2020-08-06

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  - https://dblp.org/rec/journals/jkm/KohGTA05
S. C. Lenny Koh, Angappa Gunasekaran, A. Thomas, Subramaniam Arunachalam:
The application of knowledge management in call centres. J. Knowl. Manag. 9(4): 56-69 (2005)

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