"Investigating the relationships between dialog patterns and user ..."

Tingting Jiang et al. (2024)

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DOI: 10.1177/01655515221124066

access: closed

type: Journal Article

metadata version: 2024-12-24

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Tingting Jiang, Qian Guo, Yuhan Wei, Qikai Cheng, Wei Lu:
Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis. J. Inf. Sci. 50(6): 1541-1556 (2024)

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