"Factors Affecting Customer Readiness to Trust Chatbots in an Online ..."

Jindi Fu, Samar Mouakket, Yuan Sun (2025)

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DOI: 10.4018/JGIM.347503

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type: Journal Article

metadata version: 2025-05-01

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Jindi Fu, Samar Mouakket, Yuan Sun:
Factors Affecting Customer Readiness to Trust Chatbots in an Online Shopping Context. J. Glob. Inf. Manag. 32(1): 1-22 (2025)

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