"What drives customer satisfaction and word of mouth in mobile commerce ..."

Zoran Kalinic et al. (2020)

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DOI: 10.1108/JEIM-05-2019-0136

access: closed

type: Journal Article

metadata version: 2020-04-02

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Zoran Kalinic, Veljko Marinkovic, Aleksandar Djordjevic, Francisco J. Liébana-Cabanillas:
What drives customer satisfaction and word of mouth in mobile commerce services? A UTAUT2-based analytical approach. J. Enterp. Inf. Manag. 33(1): 71-94 (2020)

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