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"How does transformational leadership influence proactive customer service ..."
Hemang Jauhari, Shailendra Singh, Manish Kumar (2017)
- Hemang Jauhari, Shailendra Singh
, Manish Kumar:
How does transformational leadership influence proactive customer service behavior of frontline service employees? Examining the mediating roles of psychological empowerment and affective commitment. J. Enterp. Inf. Manag. 30(1): 30-48 (2017)
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