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"E-service quality model for Indian government portals: citizens' perspective."
Debjani Bhattacharya, Umesh Gulla, M. P. Gupta (2012)
- Debjani Bhattacharya, Umesh Gulla, M. P. Gupta:
E-service quality model for Indian government portals: citizens' perspective. J. Enterp. Inf. Manag. 25(3): 246-271 (2012)
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