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"The Affective and Cognitive Impacts of Perceived Touch on Online ..."

Hong-Mei Chen, Qimei Chen, Rick Kazman (2007)

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DOI: 10.4018/JECO.2007010104

access: closed

type: Journal Article

metadata version: 2020-05-27

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Hong-Mei Chen, Qimei Chen, Rick Kazman:
The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment. J. Electron. Commer. Organ. 5(1): 69-91 (2007)

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