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"Joint chance-constrained staffing optimization in multi-skill call centers."

Tien Thanh Dam, Thuy Anh Ta, Tien Mai (2022)

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DOI: 10.1007/S10878-021-00830-1

access: closed

type: Journal Article

metadata version: 2022-08-25

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Tien Thanh Dam, Thuy Anh Ta, Tien Mai:
Joint chance-constrained staffing optimization in multi-skill call centers. J. Comb. Optim. 44(1): 354-378 (2022)

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