Stop the war!

Остановите войну!

for scientists:

default search action

combined dblp search
author search
venue search
publication search

ask others

"Virtual Customer Service Agents: Using Social Presence and Personalization ..."

Tibert Verhagen et al. (2014)

> Home

Details and statistics

DOI: 10.1111/JCC4.12066

access: closed

type: Journal Article

metadata version: 2022-10-02

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/jcmc/VerhagenNFD14
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/jcmc/VerhagenNFD14
Tibert Verhagen, Jaap van Nes, Frans Feldberg, Willemijn van Dolen:
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters. J. Comput. Mediat. Commun. 19(3): 529-545 (2014)

a service of

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.