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"Can Online Rating Reflect Authentic Customer Purchase Feelings? ..."

Huosong Xia et al. (2021)

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DOI: 10.1080/08874417.2019.1647766

access: closed

type: Journal Article

metadata version: 2021-08-12

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  dblp key:
  - journals/jcis/XiaPAZ21
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  persistent URL:
  - https://dblp.org/rec/journals/jcis/XiaPAZ21
Huosong Xia, Xiaoting Pan, Wuyue An, Zuopeng Justin Zhang:
Can Online Rating Reflect Authentic Customer Purchase Feelings? Understanding How Customer Dissatisfaction Relates to Negative Reviews. J. Comput. Inf. Syst. 61(4): 314-327 (2021)

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