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"Impact of Video-Mediated Communication on Simulated Service Encounters."
Anne H. Anderson et al. (1996)
- Anne H. Anderson, Alison Newlands, Jim Mullin, Annemarie Fleming, Gwyneth Doherty-Sneddon, Jeroen M. van der Velden:
Impact of Video-Mediated Communication on Simulated Service Encounters. Interact. Comput. 8(2): 193-206 (1996)
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