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"Service quality in multichannel fashion retailing: an exploratory study."

Elena Patten, Wilson Ozuem, Kerry E. Howell (2020)

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DOI: 10.1108/ITP-11-2018-0518

access: closed

type: Journal Article

metadata version: 2020-06-29

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  dblp key:
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  - https://dblp.org/rec/journals/itp/PattenOH20
Elena Patten, Wilson Ozuem, Kerry E. Howell:
Service quality in multichannel fashion retailing: an exploratory study. Inf. Technol. People 33(4): 1327-1356 (2020)

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