"The Measurement of Web-Customer Satisfaction: An Expectation and ..."

Vicki R. McKinney, Kanghyun Yoon, Fatemeh Zahedi (2002)

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DOI: 10.1287/ISRE.13.3.296.76

access: closed

type: Journal Article

metadata version: 2020-03-13

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Vicki R. McKinney, Kanghyun Yoon, Fatemeh Zahedi:
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach. Inf. Syst. Res. 13(3): 296-315 (2002)

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