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"Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified ..."
Sungchul Yoon, Hyunsuk Suh (2004)
- Sungchul Yoon, Hyunsuk Suh:
Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool. Inf. Syst. Frontiers 6(4): 341-351 (2004)
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