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"Service quality factors affecting customer attitudes in online-to-offline ..."

Yun Ji Moon, Deborah J. Armstrong (2020)

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DOI: 10.1007/S10257-019-00459-Y

access: closed

type: Journal Article

metadata version: 2020-08-12

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Yun Ji Moon, Deborah J. Armstrong:
Service quality factors affecting customer attitudes in online-to-offline commerce. Inf. Syst. E Bus. Manag. 18(1): 1-34 (2020)

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