"An empirical analysis of the antecedents of e-satisfaction and e-loyalty: ..."

Chia-Lin Hsu, Cou-Chen Wu, Mu-Chen Chen (2013)

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DOI: 10.1007/S10257-012-0194-8

access: closed

type: Journal Article

metadata version: 2020-08-12

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Chia-Lin Hsu, Cou-Chen Wu, Mu-Chen Chen:
An empirical analysis of the antecedents of e-satisfaction and e-loyalty: focusing on the role of flow and its antecedents. Inf. Syst. E Bus. Manag. 11(2): 287-311 (2013)

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