"Measuring and comparing service quality metrics through social media ..."

Wu He et al. (2018)

> Home

Details and statistics

DOI: 10.1007/S10257-017-0360-0

access: closed

type: Journal Article

metadata version: 2020-08-12

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/isem/HeTHAZ18
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/isem/HeTHAZ18
Wu He, Xin Tian, Andy Hung, Vasudeva Akula, Weidong Zhang:
Measuring and comparing service quality metrics through social media analytics: a case study. Inf. Syst. E Bus. Manag. 16(3): 579-600 (2018)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.