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"Benefits of ISO 20000 IT service management certification."

Santi Cots, Martí Casadesús, Frederic Marimon (2016)

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DOI: 10.1007/S10257-014-0271-2

access: closed

type: Journal Article

metadata version: 2022-11-15

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Santi Cots, Martí Casadesús, Frederic Marimon:
Benefits of ISO 20000 IT service management certification. Inf. Syst. E Bus. Manag. 14(1): 1-18 (2016)

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