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"Service Failure and Recovery in Electronic Retailing: An Investigation of ..."

Nelson Massad, John C. Beachboard (2009)

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DOI: 10.4018/IRMJ.2009070101

access: closed

type: Journal Article

metadata version: 2020-08-25

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Nelson Massad, John C. Beachboard:
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions. Inf. Resour. Manag. J. 22(3): 1-15 (2009)

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