"Virtual provider pessimism: analysing instant messaging reference ..."

Derek L. Hansen et al. (2009)

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DOI: —

access: open

type: Journal Article

metadata version: 2019-05-22

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Derek L. Hansen, Margeaux C. Johnson, Elizabeth F. Norton, Anne Constance McDonough:
Virtual provider pessimism: analysing instant messaging reference encounters with the pair perception comparison method. Inf. Res. 14(4) (2009)

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