"The effectiveness of online customer relations tools: Comparing the ..."

Lior Fink, Aviv Zeevi, Dov Te'eni (2008)

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DOI: 10.1108/10662240810883281

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type: Journal Article

metadata version: 2025-05-31

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Lior Fink, Aviv Zeevi, Dov Te'eni:
The effectiveness of online customer relations tools: Comparing the perspectives of organizations and customers. Internet Res. 18(3): 211-228 (2008)

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