"Predictive Dialing for Outbound Telephone Call Centers."

Douglas A. Samuelson (1999)

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DOI: 10.1287/INTE.29.5.66

access: closed

type: Journal Article

metadata version: 2017-05-27

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Douglas A. Samuelson:
Predictive Dialing for Outbound Telephone Call Centers. Interfaces 29(5): 66-81 (1999)

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