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"IT Service Management Process Improvement based on ISO/IEC 15504: A ..."
Antoni Lluís Mesquida et al. (2012)
- Antoni Lluís Mesquida
, Antònia Mas Picahaco
, Esperança Amengual
, José Antonio Calvo-Manzano
:
IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. Inf. Softw. Technol. 54(3): 239-247 (2012)
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