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"I can feel AI failure: the impact of service failure type and failure ..."

Mengmeng Song et al. (2023)

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DOI: 10.1108/IMDS-10-2022-0642

access: closed

type: Journal Article

metadata version: 2024-01-13

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Mengmeng Song, Xinyu Xing, Yucong Duan, Jian Mou:
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation. Ind. Manag. Data Syst. 123(12): 2949-2975 (2023)

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