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"Applying social network analysis on customer complaint handling."
Agnieszka Sitko-Lutek et al. (2010)
- Agnieszka Sitko-Lutek, Supakij Chuancharoen, Arkhom Sukpitikul, Kongkiti Phusavat:
Applying social network analysis on customer complaint handling. Ind. Manag. Data Syst. 110(9): 1402-1419 (2010)
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