"Consecutive staffing solution using simulation in the contact center."

Jun Woo Kim, Sung Ho Ha (2010)

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DOI: 10.1108/02635571011044740

access: closed

type: Journal Article

metadata version: 2020-04-25

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Jun Woo Kim, Sung Ho Ha:
Consecutive staffing solution using simulation in the contact center. Ind. Manag. Data Syst. 110(5): 718-730 (2010)

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