"Did your efforts really win customers' satisfaction?"

Te-King Chien, Tien-Hsiang Chang, Chao-Ton Su (2003)

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DOI: 10.1108/02635570310470647

access: closed

type: Journal Article

metadata version: 2020-04-25

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Te-King Chien, Tien-Hsiang Chang, Chao-Ton Su:
Did your efforts really win customers' satisfaction? Ind. Manag. Data Syst. 103(4): 253-262 (2003)

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