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"TQM factors and organisational results in the EFQM excellence model ..."
Arturo Calvo-Mora et al. (2020)
- Arturo Calvo-Mora, Antonio Blanco-Oliver
, José Luis Roldán
, Rafael Periáñez-Cristóbal:
TQM factors and organisational results in the EFQM excellence model framework: an explanatory and predictive analysis. Ind. Manag. Data Syst. 120(12): 2297-2317 (2020)
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