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"Studies on customer services optimisation by using the SCIM - an ..."
Akira Kamoshida et al. (2009)
- Akira Kamoshida, Takao Terano, Bin Jiang, Hasnat Elias, Takashi Kikuchi:
Studies on customer services optimisation by using the SCIM - an application of the agent base modelling (ABM) technology to service science. Int. J. Web Eng. Technol. 5(3): 343-355 (2009)
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