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"Customer satisfaction-oriented after-sales service node analysis for home ..."

Taiqi Wang, Ting He, Yanjiang Cheng (2019)

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DOI: 10.1504/IJSTM.2019.101905

access: closed

type: Journal Article

metadata version: 2020-07-30

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Taiqi Wang, Ting He, Yanjiang Cheng:
Customer satisfaction-oriented after-sales service node analysis for home appliance enterprise. Int. J. Serv. Technol. Manag. 25(5/6): 556-584 (2019)

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