"Identifying and determining the key processes for quality management ..."

Víctor Padrón Robaina, Tomás F. Espino-Rodríguez (2007)

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DOI: 10.1504/IJSTM.2007.013946

access: closed

type: Journal Article

metadata version: 2020-07-30

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Víctor Padrón Robaina, Tomás F. Espino-Rodríguez:
Identifying and determining the key processes for quality management systems in the hotel sector. Int. J. Serv. Technol. Manag. 8(6): 529-545 (2007)

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