"Measuring service quality in Macau luxury hotels using the QFD method: a ..."

Chen-Kuo Pai, Shun-Hsing Chen, David Hinds (2016)

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DOI: 10.1504/IJSTM.2016.077668

access: closed

type: Journal Article

metadata version: 2020-07-30

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Chen-Kuo Pai, Shun-Hsing Chen, David Hinds:
Measuring service quality in Macau luxury hotels using the QFD method: a case study. Int. J. Serv. Technol. Manag. 22(1/2): 106-119 (2016)

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