BibTeX record journals/ijstm/Opitz08

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@article{DBLP:journals/ijstm/Opitz08,
  author    = {Marc Opitz},
  title     = {When innovating services, are 12 Ps enough? Towards a design oriented
               framework},
  journal   = {Int. J. Serv. Technol. Manag.},
  volume    = {9},
  number    = {3/4},
  pages     = {320--333},
  year      = {2008},
  url       = {https://doi.org/10.1504/IJSTM.2008.019709},
  doi       = {10.1504/IJSTM.2008.019709},
  timestamp = {Thu, 30 Jul 2020 14:30:33 +0200},
  biburl    = {https://dblp.org/rec/journals/ijstm/Opitz08.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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