"Server-switching policy for call routing in a multiskill inbound call centre."

Chandra Sen Mazumdar, N. R. Srinivasa Raghavan (2008)

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DOI: 10.1504/IJSTM.2008.016809

access: closed

type: Journal Article

metadata version: 2020-07-30

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Chandra Sen Mazumdar, N. R. Srinivasa Raghavan:
Server-switching policy for call routing in a multiskill inbound call centre. Int. J. Serv. Technol. Manag. 9(1): 14-32 (2008)

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