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"Service quality, service value, customer satisfaction and behavioural ..."

Pei-Chun Lin, Mei-Hsin Chiang (2011)

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DOI: 10.1504/IJSTM.2011.040379

access: closed

type: Journal Article

metadata version: 2020-07-30

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Pei-Chun Lin, Mei-Hsin Chiang:
Service quality, service value, customer satisfaction and behavioural intentions of internet telephony. Int. J. Serv. Technol. Manag. 15(3/4): 261-280 (2011)

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