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"A dynamic evaluation of factors determining the quality of service ..."

Leopoldo J. Gutierrez Gutierrez, Francisco José Martínez-López, Luis M. Molina-Fernández (2006)

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DOI: 10.1504/IJSTM.2006.011003

access: closed

type: Journal Article

metadata version: 2020-07-30

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Leopoldo J. Gutierrez Gutierrez, Francisco José Martínez-López, Luis M. Molina-Fernández:
A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector. Int. J. Serv. Technol. Manag. 7(4): 369-382 (2006)

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