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"Service employee behaviour: the role of compliance and risk taking."
Siegfried P. Gudergan, Ian Lings (2010)
- Siegfried P. Gudergan
, Ian Lings
:
Service employee behaviour: the role of compliance and risk taking. Int. J. Serv. Technol. Manag. 14(2/3): 208-216 (2010)
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