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"Designing service processes: a design factor based process model."

Sidhartha R. Das, Cem Canel (2006)

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DOI: 10.1504/IJSTM.2006.008188

access: closed

type: Journal Article

metadata version: 2020-07-30

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Sidhartha R. Das, Cem Canel:
Designing service processes: a design factor based process model. Int. J. Serv. Technol. Manag. 7(1): 85-107 (2006)

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